Our Core Behaviors
PUTTING OUR CLIENTS FIRST
We will take the time to understand the issues that matter most to our clients and prioritize the long-term value for them when making decisions. We will cultivate mutual trust by being punctual, reliable and considerate of their interest, no matter their size or industry. Every account is a partnership.
STAYING ABOVE BOARD
We will honour the spirit and language of the law and will conduct open and fair business activities. We will ensure that our efforts are always documented and that clients are always informed at every step of the process, as much as they would like to be. We will respect the culture and customs of all geographic regions touched by our value chain and will contribute to social and economic development. Staying above board means being honest and accountable to all stakeholders.
BEING CANDID AND COMPASSIONATE
We will always be forthright and transparent in communicating with our clients. This business can at times require tough conversations and difficult conversations so we will go into every meeting with honesty and compassion. We are here to help fix mistakes and drive results, without risk of judgement.
CONNECTING THE DOTS
We will identify and capitalize on the most value-adding relationships between people, projects and programmes to ensure that our client’s expectations are exceeded. As a multidisciplinary firm comprised of a diverse team from all walks of life, we will always seek inclusion and a cross-fertilization of ideas to produce novel, bespoke solutions for our clients.
DELIVERING UNPARALLELED SERVICE
We will provide a ‘white glove’ service to all clients, team members, and candidates. We will only recruit and assign highly accomplished and well-trained specialists who carry a wealth of experience necessary to deliver excellence in service and outstanding results.
We will remain grounded in the belief that all persons are born free and equal in dignity and rights. We will cultivate a diverse and inclusive workspace in which all staff, associates and clients feel safe and empowered to be their true selves. Our processes for hiring assignment, production and promotion will be transparent and non-discriminatory based on sex, gender, age, ethnicity or nationality. We will have zero tolerance for workplace harassment and will ensure that all staff are given equal opportunity to participate in all company activities and share in all its benefits.
Why NOT Core Values
Our culture as a company is a collection of our repeated behaviours. It is the way we treat each other, our clients, and our stakeholders. Instead of listing our values and hoping that our Advisors Next Door team adopts behaviours that match, we have chosen to make perfectly clear the essential actions we wish all to follow. Without ambiguity present, we are assured that our culture will remain clear and strong.